Bright Support
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Recent activity by Bright Support-
PILON (Payment in Lieu of Notice)
PILON stands for Payment in Lieu of Notice. It is a practice where an employer ends an employee's contract immediately instead of requiring them to work through their notice period. The employee re...
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Payroll Budgeting / Forecasting for the tax year in Advance
BrightPay does not have a built-in budget or forecast report. It is not possible to project future payroll costs without first finalising the payslips for those periods. To produce a full-year pay...
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Cancelling your BrightPay Cloud Subscription
To proceed with the cancellation of your BrightPay (Cloud) Ireland subscription, please email our Payment Services Team on paymentservices@brightsg.com. In the email please include the following i...
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Statutory Sick Pay (SSP) — Certified Sick Leave
Under the Sick Leave Act 2022, eligible employees in Ireland are entitled to 5 paid sick days per year. To qualify, the employee must have worked for you for at least 13 continuous weeks and provid...
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How to request an ownership change of an Organisation
To request a change of ownership of your organisation, please create a support ticket and include the following information: The name of your BrightPay Online organisationThe email address current...
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Changing the Payroll Period Ending
Changing the Payroll Week/Month/Fortnight Ending Day in BrightPay OverviewBefore you can process any payroll in BrightPay, you must set up at least one payment schedule. The payment schedule define...
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Resolving Employee Portal Access Issues
How to help an employee who can’t access the portalIf an employee is experiencing issues logging into the portal due to their email address, they should contact their payroll processor directly for...
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Differences in Tax Deducted for Identical Pay Periods
If you observe differences in tax deducted for two periods with the same gross pay, slight variations can occur due to the software calculating based on year-to-date (YTD) figures, normalising over...
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2026 - National Minimum Living Wage
From 1st January 2026, the following minimum wage rates will apply: Experienced Adult Worker (Aged 20+): €14.15 (up from €13.50)Aged 19: €12.74 (90% of adult rate)Aged 18: €11.32 (80% of adult rate...
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How to remove an employer from your BrightPay account
This guide explains how to delete an employer from BrightPay, what happens to your billing when you do, and what to do if the employer was a duplicate or added in error. Step-by-step: deleting an e...