Bright Support
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Recent activity by Bright Support-
Release Notes - 1st October 2026
Bright Software Group BrightPay Cloud Ireland ...
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Recording Employee Contributions Towards Benefits in Kind (BIK)
Recording the BIK and Employee Contribution AmountIf an employee is paying for part of a Benefit in Kind (such as health insurance (PMI) or other employer-provided benefits), enter the annual cont...
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“Post Town Is Required” Error When Sending Payments to Modulr
When sending payments from BrightPay to Modulr, you may see an error message stating that the post town is required, and the payment will not send. This issue is usually caused by the way employee...
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Resolving Payroll Processing Login Issues
For users who cannot access their BrightPay payroll application (logging in as a organisation owner / administrator / payroll processor), please check the following; 1. Confirm you are using the co...
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Two Factor Authentication FAQs
1. Is Two Factor Authentication mandatory for users in BrightPay (Cloud)?2FA is now mandatory for all Team Members in an organisation.If it has not already been enabled by the account owner or admi...
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How to Access Ask IPASS
If you use BrightPay, you can now get free access to Ask IPASS, an intelligent payroll assistant built on the full IPASS Book — Ireland’s definitive payroll and employment law reference. Ask IPASS ...
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Changing the Email Address Associated with Bright ID
To change the email address associated with your Bright ID, you will first need to sign up for a new Bright ID with the new email address at id.brightsg.com/login Use the following steps to sign up...
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Finding your payslip - Employee Guidance
You can usually access your payslips through the BrightPay employee self-service portal. Accessing the employee self-service portalGo to employee.brightpay.comLog in using your username and passwor...
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BrightPay Support
BrightPay Support ScopeBrightPay is payroll processing software. We provide support on using the software itself. However, we cannot advise on employment law, compliance requirements, or legal obli...
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Client Portal Users and Managers - Understanding the Key Differences
BrightPay has two distinct portal user types: Client Portal Users and Managers. They have different access levels and capabilities. Client Portal UsersClient Portal Users have access to payroll vie...