To make changes such as updating team member roles (e.g. assigning or removing Administrator access), unsubscribing users, or deactivating accounts in BrightPay, you must have Administrator permissions on the account.

To Edit an User 

1. Click into My Organisation from your BrightPay Cloud dashboard.

2. Select Team Members from the menu.

3. Locate the team member whose access you wish to edit.

4. Click on the spanner icon to the far right of the member’s name and Select Change Role.

Only an Administrator has the right to delete a user.

To delete the user from your BrightPay account. 

1. Click into My Organisation from your BrightPay Cloud dashboard.

2. Select Team Members from the menu.

3. Locate the team member whose access you wish to revoke.

4. Click on the spanner icon to the far right of the member’s name.

5. Click on Revoke Membership.

This will remove the selected team member’s access to your organisation in BrightPay Cloud.

Please note:

- A user cannot delete their own account, nor can an administrator revoke their own access. Only another administrator can remove a user’s access.

- There is no "deactivate" option; deleting the user is the way to remove their access.

If you’re trying to delete a user (Team member)  and see an error, it may be because that user is currently assigned as a manager for one or more employers within your Organisation.

To successfully delete a user:

1. Check and Remove Manager Role
   The user you want to delete must first be removed as a manager from any employers they are assigned to.
   • Go to each relevant employer and remove the user from the manager role.

2. Delete the User from the Organisation
   Once the user is no longer a manager on any employer, you can delete them from your Organisation.

    

   User Deletion Permissions Recap:

   Owner: Can delete Administrators, Payroll Processors, and Billing Managers.

   Administrator: Can delete Payroll Processors and Billing Managers only.

   Payroll Processors and Billing Managers: Cannot delete any users from the Organisation.

Please note: there is no facility for a user to remove a colleague who is currently processing payroll in an employer - ie so only one user is in that employer at a time. They would need to log out of the payroll themselves. If you wish to remove them permanently or change their membership role, you can do this in Organisation details > Team members.