BrightPay Support Scope

BrightPay is payroll processing software. We provide support on using the software itself. However, we cannot advise on employment law, compliance requirements, or legal obligations such as:

• Employee document retention periods
• Right to work verification or documents required
• Contracts of employment and disputes
• Tax or legal compliance matters
• Any other employment law-related questions

For Employment Law & Compliance Questions

If you have questions about employment law, legal obligations, or compliance requirements, please contact:

• Workplace Relations Commission (WRC)
• Website: https://www.workplacerelations.ie/en/
• Phone: 059 9178990

Need Help With BrightPay?

For questions about using BrightPay payroll software, please contact BrightPay Support:

• Help Centre: https://payrollsupport.ie.brightsg.com/hc/en-gb
• Email: brightpayirelandsupport@brightsg.com
• Phone: 01 8352074

FAQs

Q. Can an employer contact BrightPay Support directly?

A. If the employer is a client of a bureau, the bureau is the BrightPay customer, so support requests should come from the bureau on the employer's behalf. The bureau holds access to the Organisation and can give BrightPay Support access when it's needed. An employer can't give BrightPay Support permission to access the Organisation; only the bureau can.

The bureau can contact BrightPay Support by phone on 01 8352074 or by email at brightpayirelandsupport@brightsg.com.