Security or recovery of BrightPay (cloud)

In case of a cyber attack or if system failure occurred please see our latest updated assessment: 2024-05 Bright Software Group - Security Due Diligence.pdf

BrightPay ⁠Cloud is delivered via containerised kubernetes which groups compute into clusters which are spread across multiple (x3) availability zones (AZs) within our ISO 27001 certified data centres (Microsoft Azure).

These clusters work in an active-active situation so we can tolerate loss of component within a single AZ.

The database uses Azure serverless technology (removing the risk of failure) with geo-redundant backup storage and a stringent backup regime:

point-in-time restore backups kept for previous 14 days
differential backups taken every 12 hours
Weekly backup kept for 12 weeks
Monthly backup kept for 52 weeks

To recover an organisation or employer that has been deleted in error, please contact the BrightPay Support team at brightpayuksupport@brightsg.com or call 0345 9390019.

Please note it might not always be possible for the development team to recover an organisation / employer that has been deleted by a user. Please use extreme caution when deleting an organisation or an employer.

Important: BrightPay Cloud payroll data is securely backed up on our servers, and we maintain system-level backups for disaster recovery purposes (such as server issues). However, please note that if you delete a payroll schedule from your BrightPay Cloud account, there is no way to restore or recover that schedule—even from backup. When deleting a schedule, you will be asked to type ‘CONFIRM’ to ensure you intend to proceed. It is your responsibility to double-check before deleting, as this action is permanent and cannot be reversed by BrightPay.

Search

Welcome to our Support

Comments