Q. I'm getting an error saying "Duplicate LineItemID across the payroll run" when trying to submit my payroll to Revenue. What does this mean and how can I fix it?
A. The "Duplicate LineItemID" error usually means that Revenue’s ROS system has already received your submission. Here’s what to do next:
- If Revenue has already received the submission:
- Go to the Submit to Revenue icon, then click the spanner icon in the bottom right corner, and select Mark all payslips as submitted to update your records.
- If Revenue has NOT received the submission:
- Go to the Submit to Revenue icon, hold down the Shift key on your keyboard, then click the spanner icon in the bottom right corner, and select Force send correction PSR to resend your submission. If you’re unsure, please check directly with Revenue’s ROS system to confirm whether your submission has been received.
Q. I am getting Error 1005: Inactive Employer Registration Number when requesting RPNS, how do I fix this?
A. This error indicates that your Employer Registration Number is not currently active. If your registration is newly set up, it may just need a bit more time to become active in the Revenue system. To confirm the status or if you need further assistance, we recommend contacting Revenue directly.
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