Important 

Q. Why does a payslip show as a scheduled payslip? 

A. If you see that there is a scheduled payslip in place of your normal payslip, it means there is an earlier payslip for that employee that hasn’t been completed yet.

If an employee hasn’t been paid for a particular period (for example, they were on unpaid leave or there was no payment due), you’ll need to finalise their payslip with a pay amount of £0.00 in BrightPay. This allows you to move forward and process future payslips as normal.

Once all previous payslips have been finalised—even those with zero pay—you’ll be able to see and process the current draft payslip as usual.

Q. An employee will be on Annual Leave next week and is being paid their holiday pay this week. How do I ensure they receive an extra week’s tax credits and cut-off points?

A. When paying holiday pay in advance, you will need to apply the additional week’s tax credits and cut-off points so the employee is taxed correctly. please see our step by step guidance on pre paying 

Q. An employee is now showing negative net pay following an updated RPN, is there a way to cap the net pay at zero until the outstanding tax is recovered?

A. When an updated RPN is issued, the system must apply the tax calculation exactly as instructed by Revenue. This can sometimes result in additional tax being deducted to correct earlier periods, which may cause a reduced or negative net pay.

There is no facility within the software to override or cap the tax being applied, as the RPN details are pulled directly from Revenue and must be followed.

If you believe the tax treatment is incorrect or would like to explore alternative options (such as a Week 1 basis), you will need to contact Revenue directly, as changes to an employee’s tax basis can only be made by them.

Q. Why is a benefit in kind (such as health insurance) not appearing on the employee’s payslip?

A. If a benefit in kind is not showing on the payslip, it is likely because Notional Pay is currently not selected to appear on the payslip layout.

To display this:

1. Go to Create/Send Payslips

2. Select Email Payslips

3. Click Customise

4. Tick the option for Notional Pay under the amounts section

Once enabled, the benefit in kind will appear on the employee’s payslip.

Q. How do I clear or reset hours/pay at the start of a new pay period in BrightPay?

A. You can reset hours and/or pay on payslips as follows:

1. Go to More.
2. Select Zeroise Payslips.
3. Choose the relevant employees.
4. Tick the items you want to zeroise (e.g. hours, basic pay, additions).
5. Click OK to apply the changes.