Bright Support
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Recent activity by Bright Support-
Support Contact details
The email address for Support is brightpayonlineiresupport@brightsg.com. When prompted to contact the development team, please use the following email address: brightpayonlineiresupport@brightsg.c...
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FAQ - Naersa Submissions
Q. How can I let BrightPay know that I've already submitted the latest AECS for a period? A. If you're sure that Naersa has received your AECS but BrightPay hasn't updated to reflect this, you can...
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FAQs Payroll Processing
Important We recommend keeping your company or employer files stored in the Cloud and only deleting them if you have been explicitly advised to do so by someone from our Payment Services or Support...
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BrightPay Cloud - Line Managers
Line Managers An employee can be assigned a Manager within an employer in BrightPay. The Manager will have permission to view the employees they are assigned to on the Manager's portal, view employ...
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Import Employee Payroll / HR Documents from Connect into BrightPay Cloud
Check Your Access RightsYou must be an Administrator or Owner on the Organisation in BrightPay Cloud.You must also be an Administrator on the Connect account.**Note If you are only a payroll proces...
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Phone reimbursement
In BrightPay, you can record and process employee expenses and benefits, including reimbursements for items such as a personal mobile phone contract used for work purposes. While there may not be a...
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Employee Register report
What is the Employee Register? The Employee Register (sometimes called the Register of Employees in Ireland) is a legal requirement for all employers. It’s a record you must keep up to date with im...
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Brightpay Cloud - Global Managers
Global Managers An employee can be assigned a Manager within an employer in BrightPay. The Manager will have permission to view the employees they are assigned to on the Manager's portal, view empl...
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Payslip Availability in Employee and Manager Portals
In the BrightPay Cloud version, employees can view payslips and request leave once they are set up on the employee portal. A Manager can then be assigned to a certain employee, a group of employee...
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Viewing Reports
To view any of the reports on screen, simply click on the report of your choice. To run the report without making any changes to the default parameters, select 'Run Report' at the bottom of the scr...