🚨 If the RPN Hasn’t Arrived

Step 1 – Check employee details

Make sure the employee’s details in BrightPay match exactly what was submitted to Revenue:

• PPS Number
• Date of Birth
• Start Date
• Employment ID (if used)
• Employer’s registered tax number

A small mismatch (like a typo in the PPS number) can stop the RPN from being issued.

Step 2 – Check your connection to Revenue

Go to:
“Employees” → “Revenue” → “Retrieve RPNs”
Make sure BrightPay is:

• Connected to the correct Revenue ROS certificate, and
• The connection is working (no authentication errors).

If your ROS certificate has expired, you’ll need to renew it before BrightPay can download new RPNs.

Step 3 – Temporarily use emergency tax

If the RPN still hasn’t arrived in time to run payroll:

• Process the employee using Emergency Tax.
  BrightPay will automatically apply the correct emergency tax rules based on Revenue guidelines.
• When the RPN becomes available, BrightPay will automatically update the employee’s tax details and apply any refunds or adjustments in the next pay run.

Step 4 – Retrieve the RPN later

After Revenue updates their records, go back to:
Employees → Revenue → Retrieve RPNs
Once retrieved, BrightPay will:

• Replace the emergency tax details, and
• Recalculate any tax or USC differences automatically.