Q. When I try to add the ROS certificate, it doesn’t appear in the list of files and is saved with a .p12.bac extension. What should I do?
A. This issue can sometimes happen on certain PCs. To fix it, try renaming the file by removing the “.bac” at the end, leaving just the .p12 extension. Then, upload the renamed file again, and it should work properly.
Q. What does the "Error Code 1011 – Cert does not have appropriate permissions" mean, and how can I fix it?
A. This message from ROS indicates that your certificate does not have the necessary permissions to perform payroll functions. To resolve this, ensure your certificate is set up with the correct permissions through the ROS portal. If you recently updated your certificate, please allow up to 24 hours for the changes to take effect. If the issue continues, try removing the certificate from your payroll software, download a new certificate from Revenue, and upload it again. This often resolves the problem.
Q. I can see new employees in the Employee tab, but they don’t appear in the Payroll tab (greyed out) Why is this?
A. This usually happens because of the employee’s start or end dates in relation to the current payroll period. If the employee’s start date is before/after or their end date is before/after the payroll period you’re viewing, they won’t appear in the Payroll tab for that time frame. To fix this, check the dates on the employee’s record and update them if needed so they fall within the payroll period you’re working on. Once the dates are adjusted, the employee should appear in the Payroll tab.
Q. When will the Employer Portal for MyFutureFund be available?
A. The target date for the Employer Portal for MyFutureFund being available is 1st December 2025. Employers can register once this is available. Revenue will be sending communication to all employers from the 8th December 2025 so employers or accountants may want to check their ROS inbox in their ROS online account from that date.
Q. I have a private pension in place that is not paid through payroll. How can I opt out of Auto Enroment?
A. Employees may still be auto-enrolled even if their pension scheme is not listed on their payroll. In such cases, please contact MFF directly, as the software does not support processing opt-outs for these employees.
Q. I have completed and processed Week 51, but I’m unable to retrieve the RPN for Week 52. It says it’s too early to retrieve an RPN. What should I do?
A. Since it’s still too early, we recommend using the latest available RPN. It’s unlikely that there will be any changes to the RPNs for 2025 now that 2026 issues have been released. The best approach is to leave the current credits and cutoffs as they are and proceed using the most recent RPNs in place.
Q. Some of my employees are being automatically enrolled, but they shouldn’t be. How can I update or change this in the payroll system?
A. The payroll software operates based on the instructions provided by the AEPN from NAERSA. If any adjustments are needed, they will need to be made directly with NAERSA, as these cannot be changed within the payroll system.
Q. I am getting an error when trying to save an employee’s record or applying a Benefit in Kind (BIK). Brightpay shows the message: "Please correct all validation errors before continuing. Look out for tabs that are marked with a warning icon, or inputs that have a red border." What should I do?
A. This error means there is an issue somewhere in the employee’s record, which may not be on the current tab you are viewing. To resolve this, review each tab in the employee’s record and look for any fields highlighted with a red border or tabs marked with a warning icon. A common example is an incorrectly entered Eircode. Once you locate and correct the error, you will be able to save the record successfully.
Q. I'm getting an error saying "Duplicate LineItemID across the payroll run" when trying to submit my payroll to Revenue. What does this mean and how can I fix it?
A. The "Duplicate LineItemID" error usually means that Revenue’s ROS system has already received your submission. Here’s what to do next:
- If Revenue has already received the submission:
- Go to the Submit to Revenue icon, then click the spanner icon in the bottom right corner, and select Mark all payslips as submitted to update your records.
- If Revenue has NOT received the submission:
- Go to the Submit to Revenue icon, hold down the Shift key on your keyboard, then click the spanner icon in the bottom right corner, and select Force send correction PSR to resend your submission. If you’re unsure, please check directly with Revenue’s ROS system to confirm whether your submission has been received.
Q. I’ve imported my data from 2025 into the new 2026 system, but the expenses that were already paid in the last payroll of 2025 have also been imported. What should I do?
A. If you haven’t processed payroll for 2026 yet, you can easily remove these duplicate expenses. Simply go to the employee’s record, navigate to the **Expenses and Benefits** section, and click the **X** next to each expense you want to delete. This will ensure only the correct expenses are included in your current payroll.
Q. Can I have more than one payroll (company/employer) open at the same time in BrightPay Cloud?
A. Yes, you can open multiple payrolls by using separate tabs in your web browser, with each tab displaying a different company. Just be sure to click away to another employee record or tab after entering any details—such as pay or annual leave—to ensure your changes are saved properly. Simply closing a tab without doing this may result in information not being saved.
Q. If I don’t have an RPN for one employee, does that mean I can’t pull the AEPN for all employees? What is the correct process to pull AEPNs for all employees except those without an RPN?
A. Yes, this can cause an issue. To resolve it, finalize the employee(s) without an RPN individually first. After that, you can retry pulling AEPNs for all the other employees and process them separately. Once all employees are finalized, you can submit a single PSR for everyone.
Q. What does the error MFFERR033 mean, and how should I resolve it?
A:. The error MFFERR033 (Details : Each of the following should be unique across submissions: Payroll run reference, Tax Year, Employer Registration Number and line item ID. ) indicates that each submission must have a unique combination of Payroll Run Reference, Tax Year, Employer Registration Number, and Line Item ID. This error usually comes from NAERSA and means your submission has already been received and is considered a duplicate, so it has been rejected. We recommend logging into the NAERSA portal to verify the status of your submissions.
Q. An employee is under the threshold for pension, but they is being deducted pension on this weeks payroll.
A. You will need to contact NAERSA directly, as NAERSA is responsible for determining employee eligibility. Eligibility testing is carried out on a rolling 13-week look-back period. Where an employee’s total income from all employments exceeds €5,000 during that 13-week period, the employee will be automatically enrolled in respect of all eligible employments, provided the eligibility conditions are met. Once eligibility is confirmed, NAERSA will issue a new AEPN (Auto-Enrolment Payment Notification) to the employer.
Q. Can I download all my payslips as a single PDF from the client portal?
A. Currently, this feature is not available in the cloud. Please stay tuned to our latest updates here
A. Currently, this feature is not available in the cloud. Please stay tuned to our latest updates here
for any future releases.
Q. I’m getting the message, “One or more of the selected employees do not have bank payment details set.” What does this mean?
A. This message sometimes appears if an employee has a non-Irish bank account, such as Revolut. Please double-check that all bank details are entered correctly and the payment amounts are accurate. If everything is correct, you can safely ignore this message.
Q: If an employee is on certified sick leave, are they entitled to pay for public holidays like Christmas Day and St. Stephen’s Day? What about their holiday entitlements?
A. Unfortunately, this matter is outside the scope of software support, we can only direct you to Citizens Information or advise you to contact the Workplace Relations – Employers Advice service for further assistance.
Citizens Information:
Workplace Relations – Employers Advice:
Q. When will the RPNS be available to download for 2026?
A. The 2026 RPNs will be available from 8th December 2025. BrightPay Desktop is now available to download here.
Q. On the desktop version, there’s an arrow indicating if an employee’s gross pay has increased or decreased. I don’t see this feature in the cloud version—is there a setting I need to enable?
A. This feature is not currently available in BrightPay Cloud, but it has been added to our development roadmap. Please click here to keep an eye on latest changes and updates here
In the meantime, you can customize the Period Summary columns on the Payroll tab to compare pay periods. Simply click More (the spanner and screwdriver icon) > Choose Period Summary Columns, and select options like Take Home Pay in Previous Period or Gross Pay in Previous Period to view comparative pay details.
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