You can access the client Portal using the following URL

https://client.brightpay.com/login

Then please login with your Bright ID 

BrightPay’s Client Portal allows users to be set up to access employee and payroll information. Users can access financial data such as payslips, reports, HMRC details, employee personal details including leave and employee calendar, employer calendar, portal management, and more.

The Client Portal gives access to all employees within an employer, and users can access payslips, calendars, annual leave entitlement details, resources, and employee portal management (if enabled for that user).

BrightPay’s Client Portal enables payroll bureaus to provide an online employer portal for direct use by their clients. This allows the employer to access the payroll summary and other reports, amounts due to HMRC, employee and employer calendars, all employee information, and more.

There is no limit on the number of users that can be set up in BrightPay to access the Client Portal for an employer or multiple employers.

Setting Up the Client Portal

Before users can access the Client Portal, you will need to configure it from within BrightPay. 

To do this:

1. In BrightPay, navigate to the Employer tab at the top of the screen.
2. Select Client Portal from the left-hand menu, then click Settings.
3. Configure your preferred portal options — including enabling payslip email notifications, payroll approval requests, and employee self service features.

4. Click Save to apply your settings.

    

Adding Users to the Client Portal

To add a user who can access the Client Portal for a specific employer:

1. In BrightPay, go to Employer > Client Portal > Manage Users.
2. Click Add User and enter the user’s email address.
3. Select the user type — Super User or Standard User — and configure their permissions accordingly.
4. The user will receive an email invitation with a link to activate their account and set up their Bright ID.

User Types

BrightPay’s Client Portal supports two types of users:

• Super Users — Full access to all areas of the Client Portal, including the ability to manage other users.
• Standard Users — Restricted access based on the permissions configured by a Super User or bureau administrator.

For a full breakdown of permissions, see the Options for Users on the Client Portal article here. 

Organisation Owners and Administrators

Organisation Owners and Organisation Administrators automatically receive Client Portal access for every employer in any organisation where they are set as an Owner or Administrator. There is no option to disable this access — organisation-level permissions always take precedence.

For example: if you are an Organisation Admin and also a Standard Client Portal user with ‘view reports only’ access, you will still see all areas of the portal because your Organisation Admin role takes precedence.

What Your Client Will See

Once a user logs into the Client Portal, they will be taken to the Dashboard for the employer. From here they can access:

• Employer — view/edit employer details, employer calendar, and manage users
• Payroll — view completed pay periods, amounts due to HMRC, and export payslips
• Employees — view employee details, manage the employee portal, and handle leave or personal detail requests
• Reports — create, view, and export payroll reports

Two-Factor Authentication: If two-factor authentication is required for Clients, users can enable this themselves in the Client Portal by selecting the profile icon (top right-hand corner) and choosing Manage My Bright ID. Under the Security tab, select 2FA Settings.

Under the 'Choose your preferred 2FA method' there are three options to select from:

• Authentication App, which is the preferred and most secure method. Use an authentication app that can generate a personal one-time code. Entering the code will be required to successfully log into BrightPay with your Bright ID
• Text Message – receive a text message containing your code to your mobile phone whenever you try to log into BrightPay with your Bright ID. Entering the code will be required to log in successfully.
• Email – receive an email containing a code to your email address whenever you try to log into BrightPay with you Bright ID. Entering the code will be required to log in successfully.

Managing Multiple Employers(Clients)

If you are a client user for more than one employer, you will be able to select which client to access on the first screen. To switch between employers/clients within the portal, click the employer name in the top-left corner of the screen and select another from the dropdown list.

If you are set up for multiple employers but are being taken straight into a specific client on login, try clearing your browser's cache and cookies, as the system may be defaulting to a particular URL.

Payroll Notifications & Approval

Please note that there is currently no way to send an email or notification to clients when payroll has been finalised and is ready to view. 

If you require payroll approval, use the Payroll Approval Request option found in Payroll Utility > Client Requests.