For any queries regarding your BrightPay Cloud subscription or billing including;

• Making a payment
• Arrears on your account
• Changing the payment frequency (from monthly to annually or vice versa)
• Invoice queries or discrepancies
• Payment due amount is different to what you're expecting / agreed
• Suspended subscription
• Number of employee numbers increasing, taking you above your current subscription / contract
• New payment card added to account but encountering errors

Please email them at billing@brightsg.com Alternatively, you can call our Payment Services Team on 01 8352074. 

You can make a payment or change your payment method by logging into your Bright ID at https://id.brightsg.com and go to the Billing section.

Any billing queries regarding a ceased employer or you wish to archive an employer on BrightPay Cloud, please contact the Payment Services team.