• If Revenue has already received the submission:
• Go to the Submit to Revenue icon, then click the spanner icon in the bottom right corner, and select Mark all payslips as submitted to update your records.

• If Revenue has NOT received the submission:
• Go to the Submit to Revenue icon, hold down the Shift key on your keyboard, then click the spanner icon in the bottom right corner, and select Force send correction PSR to resend your submission. If you’re unsure, please check directly with Revenue’s ROS system to confirm whether your submission has been received.

Q. I am getting Error 1005: Inactive Employer Registration Number when requesting RPNS, how do I fix this?

A. This error indicates that your Employer Registration Number is not currently active. If your registration is newly set up, it may just need a bit more time to become active in the Revenue system. To confirm the status or if you need further assistance, we recommend contacting Revenue directly.

Q: I am getting this error in BrightPay: “1014 – Unauthorised request: Invalid ROS Digital Certificate provided” – how do I fix this?

A: Follow these steps:

1. Check your ROS digital certificate on ROS
   • Log in directly to ROS (not via BrightPay) with the same user.
   • Go to Manage Certificates.
   • Check:
     • The certificate is Active (not expired or revoked).
     • If a new certificate was issued recently, note its name and expiry date.
2. Find the correct certificate file
   • On the computer where you normally use BrightPay:
     • Locate your current ROS certificate file (usually a .p12 or .pfx file).
   • If you renewed the certificate on a different computer, you may need to export the cert from that machine and copy it to the computer running BrightPay.
3. Update the certificate in BrightPay
   • Open and login to BrightPay and Click on teh Settings section (Spanner)
   • Click on ROS Certificates
   • Check the certificate shown:
     • If it points to an old certificate, click Add Certificate.
     • Select the new, active ROS certificate file you confirmed in step 1.
   • Enter the certificate password etc. 
   • Click Save.
4. Test the connection in BrightPay
   • Still in ROS settings, either:
     • Use Test Connection (if available), or
     • Try to Retrieve RPNs or Check for outstanding submissions.
   • If this works, the 1014 error should be resolved.
5. If the error still appears contact the ROS Technical Helpdesk and ask them to confirm:
   • The certificate is linked to the correct TAIN, and
   • It is authorised for that employer registration.

Q. I am getting Error 1016: Cert not active when submitting PSR to Revenue, how do I fix this?

Code 1016 means you will need to remove your old digital certificate & add your most recent Cert. 

If your Revenue certificate that is loaded into BrightPay is not working, please follow the steps below:
Download your working Revenue certificate from ROS
https://payrollsupport.ie.brightsg.com/hc/en-gb/articles/37172537975697-Saving-a-ROS-Digital-Certificate-on-to-your-computer

Delete the Revenue certificate currently loaded into BrightPay.
 
To do this, click into File > Manage Revenue certificates > Hover mouse over existing certificate and click the spanner icon to delete the certificate.
 
Then try re-adding your cert by following the steps in the guide below:
 
If an employer: https://payrollsupport.ie.brightsg.com/hc/en-gb/articles/37171707770001-Adding-a-Revenue-Digital-Certificate-Employers 
If an agent: https://payrollsupport.ie.brightsg.com/hc/en-gb/articles/37172346898193-Adding-a-Revenue-Digital-Certificate-Agents 
 
Please check that BrightPay is using the correct certificate - you can check this in Employer > Revenue Submissions > select it in the 'Use Certificate' dropdown menu.
 
Certificates can also take up to 72 hours for them to work if only renewed.
 
If these steps do not work, you will need to contact Revenue as there may be an issue with your certificate.