To update the payment method on your BrightID, please follow the steps below:

1. Go to https://id.brightsg.com/billing. If you don't remember your password, you can reset it by clicking on 'Forgot your password?'

2. Click 'Add payment method' choose your new or existing payment method, and then click 'Next'.

3. Please enter your details exactly as you'd like them to appear on your future invoices.

4. Your new payment method is automatically set as the 'Default'. You can now remove any other payment methods that are no longer needed.

The system should automatically retry the payment on your account, and you'll receive an email to let you know if it was successful. 

Important: If your Direct Debit (DD) was unsuccessful, we’re unable to retry the payment automatically.
A member of our Accounts Team will be in touch via email with instructions on how to settle the outstanding amount.

Payment and billing queries

For all payment and billing queries, please contact our Payment Services team directly. Our support team is unable to assist with invoicing or billing matters.

Call: 0345 939 0019 (select the option for Payment Services)  

Email: payment.services@brightsg.com

The Payment Services team can help with:

• Failed or declined payments
• Failed Direct Debits
• Subscription charges and invoices
• Reactivating an account after a payment issue
• Updating payment details