Q. How do I send a copy of my employer file to BrightPay Support?

A. You don’t need to send us any files. Because BrightPay is cloud-based, our support team can access your employer file once you grant permission for Support access in your BrightPay Cloud account. ( Please see details below for the Cloud Support Access Tool. 

Q. Can BrightPay support access our payroll software remotely if you have issues?  

A. Yes 

Support can access your Organisation and Employer once you give them your permission. 

Please find our policy on the Cloud Support Access tool below.

Allowing access to the support agent will give them full access to the Organisation and all companies within. 

You will also retain full control of your Organisation at all times during the temporary  access.

You can end our access to the Organisation at any time by clicking into the Option for My Organisation – Team Members – Under member you will see the name of the agent) to the far right Select the Spanner and revoke Invitation.

Liability Disclaimer

Bright SG does not accept any liability for the any lost data or any installed programs on your computer, including any computer protection (firewall or virus scanner).

Data security is the sole responsibility of the customer. Liability is restricted to intent and gross negligence.

Bright SG accepts no liability for faults for which it is not responsible, even if they occur around the time when the support is provided.

Please note that the service is only available during our business hours and subject to prior arrangement by telephone with our support staff.

a) Our support agent cannot access your organisation without your express consent.

b) Our support agent cannot collaborate with you without your express consent.

c) Our support agent will not need access to your PC for this to be actioned.

d) You can end the shared access  at any time by going into Team Members – selecting the user account Username ( BrightPay Support) and revoke invitation

Note : We would recommend that you do a regular assessment of who is listed with access to your account, for your own staff/purposes.

Support will ask for you to confirm by email your acceptance of the Terms and Conditions of the Cloud Support Access tool policy.