If you need to remove a company/employer from BrightPay, just follow these simple steps:

 

1. Log in to BrightPay using your BrightID credentials.

2. Click on Browse Employers — this is where all your companies are listed.

3. Find the company you want to delete and click on the Spanner icon to the far right  (this opens a drop-down menu).

 

4. Select Delete Employer from the list of options.

5. When prompted, type CONFIRM in capital letters to verify you want to permanently delete the company.

6. After deleting, email paymentservices@brightsg.com with your organization and company details to ensure billing is updated and you’re no longer charged for that company.

 

 

 

 

Note: If you have imported an employer twice into BrightPay Cloud in error, you can delete the duplicate employer by following the instructions above.

 

 

We recommend keeping your company or employer files stored in the Cloud and only deleting them if you have been explicitly advised to do so by someone from our Payment Services or Support team. Before deleting any company file, please make sure to export and save any important reports, payslip copies, or Revenue information you may need for your records. This ensures you have all your essential data backed up before removal.

 

If you accidentally delete an employer file, please reach out to our Support team as soon as possible to check if recovery is possible. Even if your subscription has expired, you might still be able to retrieve your data within a certain timeframe. However, after too much time passes, data recovery may no longer be possible. To avoid any risk, we strongly recommend regularly exporting and saving copies of your reports, payslips, and other important documents to your computer for safe keeping.