How to help an employee who can’t access the portal

If an employee is experiencing issues logging into the portal due to their email address, they should contact their payroll processor directly for help. For security reasons, the payroll software provider is unable to change email addresses within the system.

To resolve access issues:

1. Make sure the employee has been invited to the correct portal.
2. Check that their email address is entered correctly in Employee Self Service, and that access has been granted.
3. For employees who have been rehired and are still having problems, remove their email address from the Old employee record, to avoid duplicate email conflicts.
4. If the employee has previously had access to the Connect employee portal, the first time they access the new Cloud portal, use the option to 'sign up' on the login page. Create a BrightID again.

Employees SHOULD log in here with this URL : https://employee.brightpay.com/

Note: There is no activity log to show if or when employees have accessed their payslips or logged into the employee portal. It is not possible to check whether an employee has accessed the portal or view any history of their portal activity.

You can use the same email address for employee, manager or client portal user. The only difference would be the login url used

Employee Login: https://employee.brightpay.com

Manager login: employee.brightpay.com/manager

Client portal Login: https://client.brightpay.com

There is currently no automatic option to restrict the Employee Self Service Portal to “active only” employees. To prevent access for leavers or inactive employees, you must disable self service on each employee record individually. This is under the HR section for each employee.

There are two levels of control for the Employee Self Service Portal:

1. Employer-level: turn the portal on or off for all employees under that employer.
2. Employee-level: enable or disable portal access for individual employees (for example, leavers).

If employees are not able to see their payslips, check the documentation availability settings in Employer > Employee Portal and adjust availability settings if required.

Employee Not Receiving Welcome/Invitation Email

1. Check the employee's email address in Employees > [Name] > Personal Details and confirm it is spelled correctly. 
2. Ask the employee to check their spam/junk folder — portal invitation emails from selfservice@brightpay.ie can often be filtered there. 
3. In BrightPay, go to Employer > Employee Portal > More and click Email Invitation instructions to employees. Wait 10 minutes before checking again. 
4. If the employee receives payslip emails from BrightPay but not the portal invitation, the invitation email address may be on a bounce-suppression list. Contact BrightPay Support with the email address so they can check and clear the suppression. 

5. Note: Employees who previously registered with Bright ID using a different email address may need to update their Bright ID email to match the one in BrightPay.