For users experiencing login issues like continuous loading screen in the BrightID portal or difficulties due to incorrect login information, try clearing your cache and cookies, or using a different browser. 

Other possible resolutions 

1. Ensure that you are on the correct website ( Url)

• Employer Login (Payroll processor, Admin)  https://ie-26.brightpay.com/
• Manager/Employee login https://employee.brightpay.com/login
• Client Portal https://client.brightpay.com/login

2. Check Your Email:

•  If you have requested a password reset, please check your spam or junk folders for the reset email. Make sure you are using the correct email address associated with your account

   

3. Browser Issues:

•  If you are accessing your payslip through a web portal, try clearing your browser cache and cookies, or use a different browser or device to log in.

4. Further Assistance:

• If you are still unable to log in or reset your password, you may need to contact your payroll administrator 

If you are using the app on a mobile device and are having trouble viewing the information, please sign out of the app and sign back in. If you are still experiencing issues, check there are no pending updates on the device - if so, update the phone / tablet and then sign into your account again.