Payslip Availability in Employee and Manager Portals

In the BrightPay Cloud version, employees can view payslips and request leave once they are set up on the employee portal.

A Manager can then be assigned to a certain employee, a group of employees or a department.

Managers can then approve leave but cannot access payroll information or view the employee's payslips directly from the manager's portal.

Please see below where you can assign a Global Manager, Line Manager or Department Manager on the system.

If you wish to assign a manager to a single employee, you can do it within the section below.

Note: There is no activity log to show if or when employees have accessed their payslips online via the employee portal.

Q. Why is my new employee's payslip not showing?

A. Payslips are only available to employees in the portal after the pay period has been finalised and the employee was included in that payroll run.

Steps to resolve:

1. Confirm the employee was added to the correct pay schedule.

2. Check the payroll period is finalised (not in draft).

3. If using Employee Self Service, ensure the employee has been invited and accepted.

4. If needed, re-open and re-finalise the pay period to include the new employee.

Q. We’ve recently moved from BrightPay Desktop to BrightPay Cloud. Since then, the connection with the portal doesn’t seem to be working:

The leave calendar isn’t updating with requests/approvals (in the app or on the employer’s calendar), and
Employees can’t see their latest payslips.

How can we fix this?

A. After moving to BrightPay Cloud, you should stop using BrightPay Connect, as it only works with the desktop version of BrightPay.

In BrightPay Cloud, these functions are now handled via the Employee Portal, where employees and managers can:

Make sure everyone is using the Employee Portal (and its associated app) rather than BrightPay Connect.

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