Please opt out of your automatic renewal so a duplicate BrightPay Cloud subscription isn't created. Then email bppaymentservices@brightsg.com with the organisation name and email address linked to your current BrightPay Cloud subscription.

• BrightPay Cloud Resource Hub: our dedicated website has guides, videos and everything you need to understand the move, including a comparison of BrightPay Desktop and BrightPay Cloud.
• Ask Me Anything webinars: join one of our live webinars, where our team answers your questions about moving to BrightPay Cloud.
• Product information: find out more about BrightPay Cloud on our website.

At renewal, you'll move to subscription billing. Your subscription renews on 1st January 2027 and covers January to December 2027, based on your agreed number of employers and employees.

BrightPay Cloud is available now for the 2026 tax year. BrightPay Cloud 2027 will be available from mid-December, and we'll email you as soon as it's ready.

Because this is after the 4th December cancellation deadline, we're giving you free access to BrightPay Cloud for the rest of the 2026 tax year. That way you can see how it works before you decide, and be fully set up ahead of the busy tax year end period.

To get started:

If you decide it's not for you, cancel before 4th December 2026 and you won't be charged for 2027.

Your price is based on your number of employers and employees.

Yes. BrightExpenses, which we launched in 2024 to help with Enhanced Reporting Requirements, will continue to be free for BrightPay Cloud customers in 2027.

BrightPay Cloud is billed on the number of employers and employees in your agreed subscription, not on the number of payslips you process.

If your actual numbers go above your agreed numbers in any calendar month, an overage fee applies for that month and is billed monthly in arrears.

We'll take payment using the saved payment method in your BrightID account.

1. Log in to your BrightID account with your billing email address and password.
2. Under the Billing tab, add your new payment method.
3. Remove your old payment details.

We accept direct debit and debit/credit card.

Your invoice uses the billing details saved against your payment method in BrightID. To update them:

1. Log in to your BrightID account.
2. Under the Billing tab, click Edit on your saved payment method.
3. Update your details and click Save.

You can also add a VAT number or purchase order number under the Billing tab.

Once payment is initiated, you'll find your invoice under the Billing tab in your BrightID account. We'll also email you a copy. If it doesn't arrive, please check your junk or spam folder.

First, turn off your auto renewal:

1. Log in to your BrightID account with the current email address and password.
2. Under the Licences tab, click the spanner icon next to your 2026 licence details.
3. Switch the Auto Renew toggle off.

Then:

Not sure which applies to you? Email us and we'll walk you through it.

Visit your BrightID profile and check:

• Your email address is correct.
• Your region is set to Ireland.

You can view the Terms and Conditions that apply to your 2026 BrightPay licence here.

1. Log in to your BrightID account.
2. Under the Licences tab, click the spanner icon next to your 2026 licence details.
3. Switch the Auto Renew toggle off.

Your subscription will automatically renew to BrightPay Cloud on 1st January 2027 and will be billed annually. We'll charge the saved payment method in your BrightID account on 1st February 2027.

Would you prefer to pay monthly? Where available, complete this form and we'll be in touch.