Bright Support
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Recent activity by Bright Support-
BrightPay Invoices
To access your BrightPay invoices, please log in to your Bright ID account here with your email address and password. Under the 'Billing Tab' you will see all invoices associated with your email a...
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FAQs - Payment Services
Q. I expect to have fewer active employers in the coming year. How can I make sure my BrightPay Cloud renewal and billing reflect this?A. If you are on an annual plan, you can update your employer ...
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How to Delete a Company in BrightPay
If you need to remove a company/employer from BrightPay, just follow these simple steps: 1. Log in to BrightPay using your BrightID credentials.2. Click on Browse Employers — this is where all your...
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FAQ - BrightExpenses
Q. We received this error message when we tried to submit expenses to BrightExpenses: `"message": "A problem occurred ……"` – what should we do? A. Follow these steps to check and resend your expen...
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My Future Fund Webinar
To view a recording of My Future Fund Webinar - please click on the link and fill out the form here https://share-eu1.hsforms.com/1Ce6JAr57SJyMk2kGEBcIFg34nc1
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How to Send Your Payroll File to Another Bureau
Please note: BrightPay is designed mainly for collaboration within your team, so sharing files externally involves exporting and securely sharing the reports or payroll data. Need to share your pay...
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Client Portal - Two Factor Authentication (2FA) Settings
If required, each Client user can set up a specific method to receive the 6-digit code for their individual profile. In order to set this up, the client user must be logged into the client portal.T...
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FAQs - Annual leave Entitlement
Q. If an employee has an annual leave entitlement, should their available leave balance up to a certain date in the year be pro-rated when I check it on the calendar? A. This depends on the annual ...
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Support Access Tool
Q. How do I send a copy of my employer file to BrightPay Support?A. You don’t need to send us any files. Because BrightPay is cloud-based, our support team can access your employer file once you gr...
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Processing a Post-cessation Payment
In the event that you need to make a subsequent payment to an employee after they have left your employment (for example outstanding holiday pay), a dedicated facility is available within BrightPay...