For users who cannot access their BrightPay payroll application (logging in as a organisation owner / administrator / payroll processor), please check the following;

1. Confirm you are using the correct url:

• For the 2026 tax year the correct url is https://ie-26.brightpay.com/ 

2. Basic Troubleshooting:

• Check your login email and password for accuracy when trying to login.
• If you have recently changed your login details or your BrightID, ensure you are using the updated credentials.
• If you have forgotten your password, click “Forgot Password?” to reset.
• If your account is temporarily locked or you are getting a message regarding a payment due / suspended account - please log in to your BrightID at id.brightsg.com/login > go to the Billing section > Add Payment Method or Make a Payment.
• Two-factor authentication may be enabled; so ensure you have access to your authentication device or setup.
   

To refresh or reload the employer data in BrightPay Cloud - click on the browser refresh icon. If the data still needs to reload, simply log out of BrightPay Cloud, reopen again and log back in.

This reloads all employer data and the application interface.

Note: You do not need to delete or re-import anything. Just refreshing the webpage will reload your current data.

3. If you are an organisation Administrator / Payroll Processor:

• You may need to check if your user access settings, roles, or permissions have changed, or if you've been removed from your organisation team members listing.

4. Contact Support:
If you have tried the above and still cannot access, please reach out to BrightPay Support for help on 01 8352074 or email brightpayirelandsupport@brightsg.com