BrightPay Connect is a separate subscription from BrightPay Cloud. BrightPay Cloud has its own portal, and Connect only works alongside the BrightPay desktop software. Moving to BrightPay Cloud or BrightPay Expenses does not cancel your Connect subscription, so Connect charges continue until you ask for it to be cancelled.

Before you cancel

Once your Connect account is cancelled you will no longer have access to it. Make sure you have downloaded or migrated the payroll data you need from Connect. You can import payslips and documents from Connect into the BrightPay Cloud employee portal; see Importing Information From Connect into BrightPay Cloud and Import Employee Payroll / HR Documents from Connect into BrightPay Cloud.

To cancel your Connect subscription

1. There is no cancel option in the software or on the website. Reply to the Payment Services team confirming the name and email address of the Connect account you want to cancel. We need this as written permission to proceed.
2. Include this consent: "Yes, I have downloaded/migrated all payroll data from BrightPay Connect, and I understand that BrightPay may delete all data from their servers without the option to return to the Connect portal at any stage from this day forward."

Important: if we do not receive your written cancellation request, the account will remain active and monthly charges will continue. We are unable to offer refunds for charges incurred without a cancellation confirmation.