If you’re trying to delete a user (e.g. someone has left the company) and see an error, it may be because that user is currently assigned as a manager for one or more employers within your Organisation.

To successfully delete a user:

1. Check and Remove Manager Role
   The user you want to delete must first be removed as a manager from any employers they are assigned to.
   • Go to each relevant employer and remove the user from the manager role.

2. Delete the User from the Organisation
   Once the user is no longer a manager on any employer, you can delete them from your Organisation.

    

   User Deletion Permissions Recap:

   Owner: Can delete Administrators, Payroll Processors, and Billing Managers.

   Administrator: Can delete Payroll Processors and Billing Managers only. An administrator cannot remove another administrator.

   Payroll Processors and Billing Managers: Cannot delete any users from the Organisation.

Please note: there is no facility for a user to remove a colleague who is currently processing payroll in an employer - ie so only one user is in that employer at a time. They would need to log out of the payroll themselves. If you wish to remove them permanently or change their membership role, you can do this in Organisation details > Team members.

If you are getting an error when trying to remove a team member, check that they are not also set up as a manager within the software (global manager, departmental manager, individual manager) - if so, remove them as a manager first then delete the user from the Team Members section.