To proceed with the cancellation of your BrightPay (Cloud) Ireland subscription, please email our Payment Services Team on paymentservices@brightsg.com. 

In the email please include the following information:

1. Your organisation’s name and billing contact’s email address.
2. The reason for cancelling your BrightPay Cloud subscription.
3. If applicable, any features you feel are missing from BrightPay Cloud.
4. Consent - Yes, I have downloaded all payroll data from BrightPay, and I understand that BrightPay may delete data from their servers without the option to return to BrightPay at any stage from this day forward.

Please note that if we do not receive written confirmation of your cancellation, your subscription will continue, and charges will apply.

Important: Once your subscription has been cancelled, you will no longer have access to your account or its content, including payslips and reports. We recommend exporting and saving any important data before your subscription ends. Suggested steps for exporting reports:

If you wish to keep your subscription but need to take an employer off your account, please contact payment services who can assist you.

• Payroll Summary: Go to Analysis > Payroll Summary to export employee data for monthly or multiple periods.
• Pension Reports: Go to Analysis > Pensions to export monthly or multiple period reports.
• Other Reports: My Future Fund, hourly pay, employee details, etc., based on your business needs.
• Employee Data: Go to Employees > Import & Export to export employee information as a CSV file.
• Payslips: Optionally, export all employee payslips individually or as a single document.

Please ensure all sensitive documents are saved securely. For further assistance don't hesitate to get in touch with our Support team.

FAQs 

Q. Could you advise how to generate and export a detailed report of all employee payroll data from BrightPay Cloud?